Any concerns, please contact the company directly *Please note there is no affiliation or legal responsibility between the Dept of Education and these companies. T-Mobile - T-Mobile is following the FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge. Sprint - Sprint is following the FCC agreement, providing unlimited data to existing customers, and, starting Tuesday,, will allow all handsets to enable hot spots for 60 days at no extra charge. AT&T will offer open hot-spots, unlimited data to existing customers, and $10/month plans to low-income families. To enroll, call 1-84.Ĭharter - Charter is offering free internet for 2 months. Spectrum - Beginning March 16, Spectrum is offering free internet for 60 days to households with K-12 or college students who don’t already have a Spectrum subscription. To sign up for a free internet essentials package for 60 days, applicants can simply visit There are also two dedicated phone numbers 1-85 for English and 1-85 for Spanish. Please call 86 to enroll.Ĭomcast - Comcast is offering an internet essentials package for free. Please see below, options that may be available to you.ĪlticeUSA is providing free internet service for all students for 60 days. Find translated supports for remote learning: /learning/multilinguallearners/translated-support-for-remote-learning Set up your child’s DOE Student Account: /studentaccounts Update your contact information in your NYC Student Account ( mystudent.nyc), and confirm that your child’s school has your email address and phone number so that they can contact you with important updates. Getting Started with DOE Zoom: /learning/learn-at-home/technical-tools-andsupport/getting-started-with-zoom Getting Started in Microsoft Teams: /learning/learn-at-home/technical-tools-andsupport/getting-started-in-microsoft-teams Getting Started in Google Classrooms: /learning/learn-at-home/technical-tools-andsupport/getting-started-in-google-clasroom Do you need help getting access to Internet service? /internet Brush up on platforms & tools your child may use in remote learning: If your DOE-issued iPad needs to be serviced: /ipadfixes Having problems and need technical support? /techsupport The DOE IT Help Desk is available to assist with device or Internet support. You can help set your child on the right path for remote learning with just a few steps:Įnsure your student has a working internet-connected device. Please view our Getting ready for remote learning checklist: You can help set your child on the right path for remote learning with just a few steps.
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